HOME DELIVERY INFORMATION
Q. Where do we deliver to?
A. United Kingdom mainland only.
Q. How much does it cost?
Green Zone - Orders over £399 are delivered for FREE. Orders below £399 incur a £20 charge
Amber Zone - All Orders £30 Delivery Charge
Red Zone - All Orders £45 Delivery Charge
Please scroll down to the bottom of the map on the right to see a full postcode list for each delivery zone. Q. How do we deliver?
A. We will always call or email you to arrange a suitable delivery date. We use a combination of our own vehicles and third parties to make your delivery. The delivery method chosen by us will be dependent on several factors; the two main ones being your geographical location and the items that you have ordered. All orders are delivered on a weekday by prior arrangement. Approximately 80% of orders are delivered by our own home delivery team. If your order is delivered on one of our own vehicles then we will give you a two hour time window, so you don't have to wait in all day. If we use a carrier then we can give you a choice of day, but no time estimate, other than a guarantee to deliver on the agreed day.
Q. How long does it take?
A. Please allow up to 2 weeks for in stock items to green zone postcodes. Amber and red zone postcodes may occasionally take a few days longer. Certain products which are manufactured to order may be on slightly longer lead times. All products to which longer lead times apply are clearly marked in red bold text in the product information section on each product page.
Q. Can we deliver at weekends?
A. We do not deliver using our own vehicles at weekends. Certain products that are suitable for delivery by a parcel courier may be available for Saturday morning delivery for a £30 fee. This fee is in addition to any other standard delivery fees that may apply depending on the size of your order and your postcode. Please call us for more details.
Q. Do I have to signed goods as 'Unchecked' on delivery?
A. NO, definitely not. Regardless of whether we deliver or if a carrier delivers on our behalf, please be assured that any paperwork signed by you is NOT your acceptance of furniture received in good condition. It simply acknowledges your receipt of the delivery. In the event of any problem, we shall deal with the issue regardless of you having signed paperwork. Many Internet furniture companies use the ' Goods signed for in good condition' small print to absolve responsibility. When you buy from us, you are assured that you are buying from a reputable family run business that actually cares about its customers' shopping experience! |
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Green Postcodes - All UK mainland postcodes not listed below.
Amber Postcodes: -
Devon & Cornwall. All of EX, TQ, PL & TR
West Wales. SA 30 & Above, LL35 to 54, SY18 to 25 excluding SY21 & 22
Far North of England and Central Scotland. CA, DD, DG, EH, FK 1 to 17, G, KA, KY, ML, PA19 and below, PH6 and below, TD.
Red Postcodes: -
Northern Scotland. All of AB, IV & KW. FK 18 to 21, PA20 & above and PH7 & above
Please note that none of the above delivery zones include offshore islands. We may be able to deliver to offshore islands, but this is treated on a individual basis, depending on the product and the location. Please call 01663 749049 to discuss / obtain a quotation. |
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